Frequently Asked Questions
Listed below are several of the most common question. If your question is not answered below feel free to visit our contact page for information on how to reach us.

Q. What if I Have Problems Registering?  
A. Here are a few of the most common problems associated with registering.

1. If you have registered you must click the link in the activation email that was sent to your email address. Please check your bulk or spam folder for this activation link.
   
2. While registering we list any errors at the bottom of the page. Some common errors are that the user name is already in use, or some of the data you have supplied is incorrect.
   
3. If you cannot find the registration page, please look in the upper right of the main lobby. There is a log in button as well as a registration button.
4. If you still are having any problems please click the contact us page and we will assist you in solving your problem.
   

Q. What Do I Do if I Win a tournament?  
A. If you won a tournament, congrats. There are two things that may occur. If the tournament was a Final Event or a Tournament in which a prize was awarded we will send the prize out to the address on file and you should receive it within 14 business days. If it was a qualifier, you will be automatically entered into the Final Event in which the tournament was for.

Q. What Do I Do if I Haven't Received a Prize?  
A. If you haven’t received your prize, please use the contact us page to reach us. Please email us the tournament name and date in which you won the prize. We will look into your records and supply you with the shipping details or status of your prize.

Q. How Do I Advertise?  
A. We would love to talk to you about advertising. We can reach your target audience at pennies a day. Email us through the contact us page and we will follow up within 24 hours. When emailing us, please leave all your contact information including name of your business, website address, phone number, and the best time to reach you.

Q. What If Encounter Someone Using Foul or Inappropriate Language?  
A. We are working on automatic filtering software and tools that will enable us to immediately address situations in which another player engages in foul language. This site is a fun site that values everyone. If you find something that you feel is not acceptable, use the contact us page and we investigate and take the appropriate action.

Q. What If Other Players are Sitting Out Excessively?  
A. Some people play differently because these are free tournaments. We recommend taking this in stride, as over time the weak will be eliminated from tournaments in due course. If someone is sitting out from the start of the tournament they are automatically eliminated at the 10-minute mark. So you may see several people removed at one time and you will be that much closer to winning the prize.

Q. What If I Cannot Play In A Tournament that I Previously Entered?  
A. While we would love to award your entry into another tournament or provide the ability to change dates, each tournament has specific rules, which do not allow us to do so. However, we can award your entry into to a friend. If you would like to grant your entry to a friend, email us their user name, tournament name and date that you would like to give to a friend at and you will see there user name listed as one of the entrants and your name removed.